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We encourage you to notify us first complaints by emailing firstname.lastname@example.org. this does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur. From February 15, 2016 is for EU consumers also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When you treat complaints not elsewhere then you are free to file your complaint using the EU platform. "